A LITTLE HELP

We’re here for you.

Something not quite right in your little world? Write to hello@fernhour.com. Include your device and what happened, so we can help.

Where is my progress saved?

Your world is saved on this device. In Settings, choose Export your world to keep a backup. You can restore that file on another device. Account sync is still in development. Clearing browser or app storage removes its local save.

Does my timer keep going when I leave?

Yes. A running session keeps its original finish time when you switch apps or lock your phone. When you return, Fernhour saves up to the time you chose. A paused session stays paused.

How do I earn new things?

Start with Pip, a furnished cabin and 240 welcome acorns. Earn two acorns per minute of focus, and a small daily reward for wellbeing check-ins. Spend them on companions, rooms and furniture. There are no real-money purchases in this prototype.

Why don’t I see health activity?

Phone health access is optional and available in the mobile builds. Your watch must first sync with Apple Health or Health Connect. Check the permissions and available records in your phone’s health app. The browser game does not connect directly to your watch.

Please avoid sending passwords, private health records or your saved-world file unless we have agreed they are needed to investigate your issue.